Call Center Manager Resume Example
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Generate Your Call Center Manager ResumeTroy Henderson
Call Center Operations Manager
email@example.com | (555) 123-4567 | New York, NY
Professional Summary
Call center manager with 7 years leading teams of 50-100+ agents across inbound and outbound operations. Improved CSAT from 82% to 95% and reduced agent attrition by 40% through coaching and workflow automation.
Experience
Call Center Operations Manager
2021 - PresentVerizon
- Managed 100-seat call center handling 15K+ weekly calls with 95% CSAT and 85% FCR
- Reduced agent attrition from 60% to 22% by redesigning incentive and training programs
- Implemented IVR automation deflecting 30% of calls and saving $500K annually
Call Center Supervisor
2019 - 2021Comcast
- Supervised team of 25 agents handling billing and technical support inquiries
- Improved average handle time by 25% through script optimization and knowledge base updates
- Led quality assurance program reviewing 200+ calls monthly to ensure compliance
Skills
Education
B.S. Business Management
2019University of Phoenix
Call Center Manager Salary Overview
25th Percentile
$50,000
Median
$62,000
75th Percentile
$78,000
Job outlook: slower than average
Based on US national salary data. Actual pay varies by location, experience, and company.
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